Frequently asked questions

Neo is voice-first and sees the chalkboard in real time. Draw, speak, and get spoken feedback — much closer to a real tutor than a chatbot.

Most AI tools will also hand over the answer the moment a problem is typed. Neo refuses — on purpose. It guides, hints, and asks questions so the work gets done step by step.

Neo is built for general homework help: worksheets, reading passages, short-answer questions, writing, science, social studies, language practice, diagrams, tables, and step-by-step practice problems.

The tutor uses the selected grade level and the visible work on the board to keep help age-appropriate instead of locking every learner into one preset subject track.

Neo is built on OpenAI's GPT-5.5 with reasoning enabled. The model decides how deeply to think on each problem — quick steps stay quick, harder ones get more deliberation.

Before grading the work, Neo solves the task from scratch on its own at high reasoning effort, then uses that as the answer key. So when it says “correct” or “try again,” it's checking against a full worked solution, not eyeballing whether the answer looks reasonable.

No AI is perfect. If the tutor ever says something off, long-press its message to report it — it goes straight to us, and the session can also be rewatched from the parent dashboard to spot-check what was said. We review every report and use them to keep tightening the tutor.

Neo is COPPA-compliant, contains no ads, and doesn't sell data. Parent settings are PIN-protected, and users under 13 can't start using the app until a parent approves via email. The tutor's conversation is scoped to age-appropriate homework help — it redirects away from unsafe, adult, or off-topic requests.

Full details are in our privacy policy.

The minimum needed to tutor and to provide useful insight: first name, grade level, and problem-solving progress.

Neo also keeps chat transcripts from each tutoring session — what the tutor said and what the learner said back — and periodic chalkboard screenshots taken during sessions. These power session replays and parent analytics.

Transcripts and screenshots stay on your iPad — not uploaded to our servers. Voice is processed in real time and not stored. Homework photos taken in the app to input a problem are processed to extract the problem text, then discarded.

We don't use third-party ad trackers, and we never sell data. The privacy policy has the full list.

Yes to all three. Open the Parent tab → Help & Legal.

Export My Data. Pulls a JSON file with everything held for the learner profile — profile, problem records, sessions, progress, rewards. Save to Files, email it, or AirDrop it.

Delete Account & All Data. Permanently wipes the account and linked learner data from our servers. This cannot be undone.

Neo complies with COPPA and the EU/UK GDPR. EU and UK families have the standard set of rights — access, rectification, erasure, portability, restriction, objection, withdrawing consent, and the right to lodge a complaint with your national data protection authority. Lawful basis, international transfers, and the rest live in the privacy policy.

For privacy questions, GDPR / COPPA requests, or anything the in-app options don't cover, email privacy@learnwithneo.com. We aim to respond within 30 days, in line with GDPR Article 12(3).

Two layers up front, plus a way to flag anything that still slips through.

Neo is scoped to age-appropriate homework help. The tutor's system prompt explicitly tells it to stay on topic and redirect unsafe, adult, or age-inappropriate requests. The underlying model (OpenAI's GPT-5.5) also has its own built-in safety training that refuses harmful content regardless of what the app prompt says.

AI isn't perfect, though. If the tutor still says something wrong or off, hold (long-press) any tutor message inside the chat drawer. A report sheet slides up — pick a reason (inappropriate, wrong answer, rude, confusing, or other), add an optional note, and submit. We get an email for every report and review them.

Reports capture the flagged message plus the last few messages for context, so we can see what led to it. We use this both to catch bugs and to tune the system prompts over time. Reports can be sent without needing a parent present — it's a safety feature, so it's available to everyone. Paid plans also include full session replays anytime from the Parent tab.

Every account has a PIN-protected Parent tab — free and paid. It includes:

On the free tier: today's activity, streaks and stars, the ability to approve prizes and set a monthly rewards budget, and email + in-app notifications when a prize is redeemed.

On the paid plan: skill breakdowns by topic (strong areas vs. weak ones), accuracy and progress trends over time, grade-level assessment, and session replays — a full rewatch of any past tutoring session with the chat transcript.

Earn stars for solving problems — harder problems give more stars, and 5-in-a-row streaks grant a bonus. Stars are spent on prizes from a built-in prize box. There are two kinds.

Digital prizes (always on): in-app rewards like a party hat for the tutor, a dinosaur dress-up game, or a slime maker. Instant, free, and redeemable in-app.

Real-world prizes (off by default): tiered prizes like stickers, art supplies, or a LEGO set. A parent can opt in, set a monthly dollar budget, and fulfill the prize themselves — Neo doesn't buy or ship anything. When a real-world prize is redeemed, a parent gets an in-app notification.

Real-world prizes can be turned on or off anytime from the Parent tab. Stars are still earned either way, and digital prizes always stay available. Rewards work on both free and paid plans.

Every Neo learner gets the same tutor experience — all four tutors, broad homework coverage, voice + chalkboard, homework photo capture, rewards. The plans differ in how much can be done per day and how much parent-side insight is available.

Paid subscriptions come in two flavors: a weekly plan and a quarterly plan (which works out cheaper per week). Both start with a free trial. Live pricing in your local currency — and the exact trial length — is shown in-app on the upgrade screen, so you always see the rate that'll actually charge. Cancel anytime from your App Store subscription settings.